Hey there user_qnujzh 👋 Thank you for bringing to our attention the cut line, as we definitely don't want that impacting your internet for any longer than it has to! If you could send our team a direct message with your full name, the name listed on the account (if different), and the full service address associated with your account, I'd be happy to get the right people notified of the cut line needing repair 👍
To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.
XfinitySeth
Official Employee
•
1K Messages
2 hours ago
Hey there user_qnujzh 👋 Thank you for bringing to our attention the cut line, as we definitely don't want that impacting your internet for any longer than it has to! If you could send our team a direct message with your full name, the name listed on the account (if different), and the full service address associated with your account, I'd be happy to get the right people notified of the cut line needing repair 👍
To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.
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