Visitor
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2 Messages
Landlord cut line
My landlord said he doesn’t like the way the line looks outside of the property and he cut it, I paid 100$ for the installation I was wondering if you guys could reinstall the line but take it over the roof of the house instead of the front. I heard anything that happens outside the house to the line gets covered so I just wanted to know if I could get it reinstalled
XfinityJamesC
Official Employee
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2.9K Messages
3 hours ago
Greetings, @user_zbfuun! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum. I'm sorry to hear your service line was cut, but you have definitely come to the right place for assistance.
If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.
To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.
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