taketime1940's profile

New Poster

 • 

1 Message

Sat, Dec 12, 2020 12:00 PM

Landline Shut down

My landline was shutoff, telling me I owe $50. Yet when I go online it tells me I owe $0.00 and won't letme pay anything..When I sighned up I gave them my bank info for direct pay so there shouldn't be a problem. Chatting with a rep. gets no place, they just kept asking the same question over & over. I would like to talk to a real person but can't fine a number to call them. Any idea, folks? I am 80 yrs of age and I am getting frustrated fast.

Responses

Official Employee

 • 

2.9K Messages

6 m ago

Greetings, @taketime1940! I appreciate you taking the time to reach out to us here on the forums. I hope you are having an amazing day! I apologize to hear that you are having issues with your landline. I would like to have a closer look into this and see if we can get it back up and running. Can you please send me a PM with your first and last name so I may further assist you?

 

To send a private message, please click my name "ComcastMichael" then select "Send a Message" on the right side.

New to the Community?

Start Here