Visitor
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1 Message
Landline says it is not in service
I purchased a landline service for my elderly mother to speak to us. I purchased a brand new handset. I got an new Xfinity modem. But when I try to call it says the line is not in service when I dial the number Xfinity assigned to the landline. HELP! I went into the Xfinity store and it shows as activated. Why isn't it working?
XfinityAmira
Official Employee
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4.7K Messages
2 hours ago
Hi user_mfztlu! We appreciate you taking the time to reach out on our Xfinity Forums. I am sorry to hear that the phone line is not working successfully on your end. My team is here to help! I would first like to ensure everything is registered correctly on the account. Please send us a Direct Message. Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message icon” (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the To line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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