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martygardens3
1st Topic

2 Messages

Thursday, March 20th, 2025 5:37 PM

landline is not working

I ordered my landline 2 weeks ago.  Xfinity was going to switch it from ATT.  My landline is still not working. I have unplugged the router, unplugged the phone yet I still dont have a dial tone and when my friends call the number it says that the number doesn't exist.    I have chatted with Xfinity online 2 separate occassions for 30 mins each and the xfinity reps could not fix my problem.  Please advise. 

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Updated 

1 month ago

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EG

Expert

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110K Messages

1 month ago

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

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martygardens3

2 Messages

No. My question is not answered. I still don't have a phone line that works. I tried to reach out to direct message but it just goes in circles with no help, no answer, no fix for my problem. Not helpful at all. Any advice is appreciated. 

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1 month ago

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XfinityMarcus

Official Employee

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1.4K Messages

martygardens3 We have reached out to you via direct message, would you be able to reply to the message we sent to you yesterday?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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1 month ago

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XfinityAngie

Official Employee

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1.8K Messages

1 month ago

 

martygardens3, Thank you for reaching out to Xfinity Support. I would like to help with your landline. 

Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forum's page.

Here's the detailed steps to direct message us:

• Click "Sign In" if necessary

• Click the "Direct Message” icon (upper right corner of this page)

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list

• Type your message in the text area near the bottom of the window

• Press Enter to send your message

 

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