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user_dn3xnz
1st Topic

2 Messages

Saturday, March 29th, 2025 4:51 PM

landline is down

Land line is down- 2nd time in 2 weeks - they are doing work on the telephone poles out in our neighborhood - I am sure that is the issue but Comcast won't even acknowledge there is an issue.  Keep wanting me to reboot my server and that isn't the problem.  

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Updated 

23 days ago

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EG

Expert

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109.9K Messages

24 days ago

The concern is not "Home Security Devices And Equipment" help related. Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance. 

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XfinityThomasC

Official Employee

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2.4K Messages

23 days ago

Hello, @user_dn3xnz

 

Can you provide more detail about what you've experienced, and what was done to troubleshoot this issue? For example, have you checked the Xfinity App or our support center page for service interruptions or upcoming maintenance work?

Are you getting a dial tone or is there another specific issue with your voice services? 

 

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user_dn3xnz

2 Messages

No Dial tone - have rebooted the router - like i said - this happened two weeks ago - handset sets 'no line'.   I am sure the have either cut a line or did something when replacing the telephone poles.

Not sure why it is so difficult to relate the replacing poles with the service down in our area - as soon as this gets resolved I am canceling the service.  This is ridiculous.

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23 days ago

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XfinityThomasC

Official Employee

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2.4K Messages

@user_dn3xnz

Could you please send our team a direct message with your full name and full address? To send a direct message:

1. In the top right corner, you'll see a little chat icon near the bell icon. Click the direct message icon

2. Click the "New message" (pencil and paper) icon

3. In the 'To' line, type "Xfinity Support" there. A drop-down list appears. Select "Xfinity Support" from that list (an "Xfinity Support" graphic replaces the "To:" line)

4. Type your message in the text area near the bottom of the window

5. Press Enter to send it. An official employee, such as myself or whoever is first available, will respond. Thanks!

 

 

 

 

 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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23 days ago

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