Visitor
•
1 Message
Landline crackly and unuseable
When I try to make or receive a call, the line is too crackly to hear anything. I have tried different phones and different jacks with no improvement. I may need someone to come to the house to investigate. What should I do?
XfinityJamesC
Official Employee
•
2.1K Messages
27 days ago
Greetings, @ I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum. I'm sorry to hear you're having issues with your phone service, but you have definitely come to the right place for assistance.
Can you tell me a little more about what's happening? When you say that you've tried different jacks, are you referring to different wall jacks in the home or different phone jacks in the back of your modem? Does the line still sound crackly when you plug a phone into the TEL 1 jack in the back of your modem?
0
0