Visitor

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4 Messages

Wednesday, July 22nd, 2026 6:33 PM

Land Line Drops Call After 20 Minutes......

When I'm on the phone, my call gets dropped after 20-30 minutes.  We thought it was the phones and we purchased new ones...........not the phones.  Can you please tell me what can be done.  We have been with Xfinity since the start up......  trying to talk with an agent and all he did was try to sell me 'stuff', even after I refused and finally had to just had to hang up....  What can be done about this problem with my phone?  Please.

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Official Employee

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2.9K Messages

14 hours ago

@user_oe5u6v We can start off by troubleshooting the modem. Have you tried using the app to reset the modem or completing a power cycle?

Visitor

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4 Messages

No I have not.   What is that?

Visitor

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4 Messages

How do I do that, use the app to reset the modem or complete a power cycle?

Official Employee

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2.9K Messages

13 hours ago

@user_oe5u6v Please visit this link to learn how to restart your modem https://www.xfinity.com/support/articles/troubleshooting-your-cable-modem.

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