Visitor
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1 Message
Land line charges
I have been paying for a landline for 4 years when I didn't even have a home phone they said the charges were on my paper statement but I went paperless. The charges do not show up on online or the app I spent over $1,500 needlessly.
It's robbery
XfinityJohnG
Official Employee
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2.4K Messages
3 hours ago
Thank you for reaching out here. I will be happy to take a look at any questions about your bill from here. Can you send me a direct message with the full name and complete address for your service?
To send a direct message [private message]:
Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
- An "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it
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