Lan connection

I am trying to connect my ps5 to a LAN cable and it says it needs to be authenticated and won't work I texted about this issue before and they said they were going to get it resolved and they never did.

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XfinityMarcos

Official Employee

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2.3K Messages

2 months ago

Hello user_zpwnws, those ethernet connections are definitely the strongest, so I get why you want your PS5 connected that way. It's odd you're seeing an authentication error message like that. Are you able to view your home network on your PS5?

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user_xkqy4f

1 Message

5 days ago

I have been having issues trying to connect Ps5 to LAN via TP-Link powerline router and nothing seems to work. App says the console has a wired connection but no connection on the ps5. SO FRUSTRATING

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XfinityDilary

Official Employee

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2.1K Messages

user_xkqy4f Thanks for posting on our community forums for assistance. I'm sorry to hear the connection is not working. Have you checked the TP-Link router settings to make sure they are correct? Is your PS5 up to date with the latest OS? Have you tried multiple ethernet cables? This will help us rule out any faulty wires.

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5 days ago

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Customer Service

user_zpwnws

Lan connection

XfinityMarcos

user_xkqy4f

XfinityDilary

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