5 Messages
Lake Villa IL outage since June 25th
I live near lake villa and xfinity has been doing "upgrades starting at 6am" which will be complete "within today" for 3 WEEKS everyday now since June 25th. Now my internet is down for almost 2 hours. How am I suppose to get any work done? Will Xfinity credit me 3 weeks worth of salary for this incredibly inconsistent internet service? Should I request PTO until you finish this 3 week long upgrade?? Why cant you provide a better time frame as opposed to, for 3 weeks, call it "upgrading service... done within today" almost every day since June 25th???
You even lock out every customer from human to human communication for any help during outages which is ridiculous when the outage lasts for 3 weeks. You can't even request an outage credit for longer than 7 day period. What are we doing here guys?
EG
Expert
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112.3K Messages
1 year ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityThomasA
Official Employee
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2.6K Messages
1 year ago
We greatly appreciate your feedback, aer-wubby. No one likes a service interruption including us. If one or more of your Xfinity services isn’t working, you can check to see if a service interruption has been reported in your area in a few different ways, including the Xfinity app and Status Center.
If you were affected by a recent service interruption, you may be eligible for a credit to your account. To get started, check your eligibility for a credit on the interruption credit request page. If your account meets all requirements for eligibility, including not having reached the maximum credit limit, a credit will be applied automatically.
Check to see if you are eligible for a credit from a recent interruption:
Navigate to the Status Center.
Scroll down to the Tips in case of an interruption section.
Click the Check Eligibility link.
Our team can help too! Please send a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forum's page.
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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