Hello user_87xhyb, thank you for your post here in our Xfinity Community forum. I will be happy to assist you, just a few questions. What box are we talking about? Internet, or TV, and what steps have you already taken to troubleshoot?
Thank you for that. Also, what steps have you already taken to troubleshoot?
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please mark as Best Answer.
Ok, we can try to get a tech out as soon as possible, but I cannot guarantee how soon. We will need to get some account information best kept private.
Please send us a direct message with your full name and complete service address to "Xfinity Support". To do so, click on the direct messaging icon located at the top right of this forums page.
Here's the detailed steps to direct message us: How to Send Us a Direct Message: To send us a direct message: 1. Click "Sign In" (If necessary) 2. Click the "Direct Messaging" Icon. 3. Click the "Start New Conversation" (pencil and paper) icon. 4. In the “To:” line, type "Xfinity Support". 5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list. 6. An "Xfinity Support" graphic will replace the "To:" line. 7. Type your message in the text area near the bottom of the window. 8. Press Enter to send it.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please mark as Best Answer.
XfinityJeffB
Official Employee
•
623 Messages
5 hours ago
Hello user_87xhyb, thank you for your post here in our Xfinity Community forum. I will be happy to assist you, just a few questions. What box are we talking about? Internet, or TV, and what steps have you already taken to troubleshoot?
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