Visitor
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1 Message
Lag Spikes Englewood CO. 7-11pm
Hello I'm noticing large amount of ping and packet loss spikes in games like: League of Legends, Valorant, and War Thinder. These occur during the listed time in the title no matter the day. I have logs of these in game spikes. Is there a way a technician can come out to check my connection.
XfinityJamesC
Official Employee
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2.6K Messages
1 minute ago
Greetings, @user_pv4jay! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum. I'm sorry to hear you're having issues with your service, but you have definitely come to the right place for assistance.
If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.
To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.
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