Visitor
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1 Message
[Edit: Inflammatory]
They are not [Edit: Inflammatory], I canceled my account and returned all equipment on 06/10/23 and they kept charging me 2 months afterwards
I contacted them on July after they auto collected payments in July, they claimed it wasn’t properly stopped(I guess I have to pay for their mistake) and a month later, they collected again (08/11/23) because I had autopay enabled. Spoke to my bank and after about 30 days investigation, they reverted it. Now they put it in collection, $190; 2 months of un-used service. I finally contacted the customer service as I still have access to my account billing statements and went through it with him. They offered to start a dispute process for me. Instead of that, what they actually did was posted a magical final bill of $190 for sept 04 doubling down. I have never seen such [Edit: Inflammatory] with any other company.
XfinityMarcos
Official Employee
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2.3K Messages
2 days ago
Hi user_vfrhlq, thank you for reaching out to our Forum for help with you equipment and balance concerns. I'd be pretty upset dealing with something from 2023, so I can only imagine what you're going through. But you've reached a great place for support, and I'll do all I can to get this figured out. In order to get started can you please send a direct message to Xfinity Support with your full name and full address by clicking the chat icon in the top right? Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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