Visitor
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1 Message
Lack of service
[Edited: "Personal Information”]
October 3, 2026
Xfinity Corporate Office
1701 John F. Kennedy Blvd.
Philadelphia, PA 19103
Subject: Formal Complaint Regarding Xfinity Customer Service and Technical Support
[Edited: "Personal Information”]
To Whom It May Concern:
I am writing to express my dissatisfaction with the ineffective customer service and technical support provided by Xfinity.
My phone, internet, and television have not been functional since September 30, 2026.
When trying to resolve the technical problem over the telephone, I have experienced automated phone trees and AI chatbots that deflect routine inquiries rather than route users to a live human. The call center that I finally talked to was not helpful, only suggesting basic troubleshooting suggestions.
It is evident that Xfinity's customer service and technical support teams are severely lacking in professionalism, efficiency, and basic courtesy. Dealing with them has been an exercise in frustration and futility, as my issues have gone unresolved for extended periods, if addressed at all. In addition, the level of technical knowledge exhibited by your support staff is wholly inadequate, leading to prolonged downtime and unresolved issues with my services.
I have a service visit scheduled October 12, 2026, which is unacceptable. I just received a bill today for $370.37. It appears that I will be without phone, internet and television for 13 days out of the 30 day billing cycle.
In light of your lack of customer service, I am asking for $151.04 credit on my account (assuming that service is restored on October 12, 2026). This needs to be verified in writing.
I urge Xfinity to undertake a thorough review of its customer service and technical support practices to ensure that they meet the basic standards of quality and accountability expected of a reputable company. Customers deserve to be treated with respect and given timely and effective solutions to their problems.
I am requesting a full investigation into the matters raised in this complaint and a prompt resolution to the issues I have faced with Xfinity's services. If these concerns are not adequately addressed, I will have no choice but to explore alternative service providers that value their customers and operate with integrity.
I look forward to receiving a timely response from Xfinity regarding this matter. Thank you for your attention to this complaint.
Sincerely,
user_09001sa
XfinitySean
Official Employee
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1.1K Messages
1 hour ago
Hi there, and thanks for reaching out here on the community forums, user_09001sa! I'm sorry to hear that your services cut out, and that you had such a difficult time finding help. Appointment availability varies depending on the situation and availability of our technicians in the area, and can be subject to a longer waiting period at times. In these instances, customers can sign up for the Appointment Waitlist to see if a sooner time slot may become available.
That said, our team would also be more than happy to see if anything sooner is available on our end, and help to ensure that a credit is applied for the time without service once the issue is resolved! Please send us a direct message with your full name, name on the account (if different), and service address, and we'll get the ball rolling!
How to Send Us a Direct Message:
How to: Direct messaging within the forum
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