Lack of Service Outage Update

The last update i got regarding my outage was that it would be resolved at 7/21/2026 1:35PM. It is now 9:00PM of the same day and it has not been fixed. And there is no follow up communication. When will i get the next update?

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XfinitySean

Official Employee

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812 Messages

2 hours ago

Welcome to the community forums, user_rzwtvx, and thanks for taking the time to reach out! I'm sorry to hear that your service has been out longer than expected. The best place to check for updates about service interruption is through the Xfinity App and Network Status page as they'll provide the same information we see as agents.
Are you still showing to be in an area wide interruption when checking either of those pages? If not, the issue may be specific to your home.

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user_rzwtvx

Visitor

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2 Messages

@XfinitySean no it appears that it's specific to my home when i check the outage map

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1 hour ago

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XfinitySean

Official Employee

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812 Messages

Thanks for confirming! What services do you have that are currently out, and what troubleshooting have you tried so far (to avoid repeating steps)?
If you haven't tried it already, the Xfinity App can also be an extremely useful tool when troubleshooting any internet or television issues.

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53 minutes ago

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Customer Service

user_rzwtvx

Lack of Service Outage Update

XfinitySean

user_rzwtvx

XfinitySean

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