Visitor
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7 Messages
Lack of real Customer service
I can not get to a live person to save my life? I Google it, and actually thought I found it, but realized I was speaking to AT&T. WHICH IS ANOTHER ISSUE WHERE THEY CAME AND INSTALLED THE TV THING AND THE INTERNET THINK THEY KEPT ARE Y'ALL KEPT TO AT&T BOXES HOOKED AT MY TV'S BEEN GOING ON AND OFF FOR DAYS I GO AND REBOOT THE AT&T AND IT WILL COME BACK UP WHAT'S UP WITH THAT
XfinityDemetrise
Official Employee
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492 Messages
12 days ago
Hi there @user_mxzvxp Thank you so much for reaching out on our Xfinity Community Forum. I'll be happy to assist. To get started, follow the steps below to send a direct message.
How to Send Us a Direct Message:
1. Click "Sign In" if necessary.
2. Click the "Direct Messaging" icon.
3. Click the "Start new conversation" (pencil and paper) icon.
4. In the "To:" line, type "Xfinity Support".
5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
6. A "Xfinity Support" graphic will replace the "To:" line.
7. Type your message in the text area near the bottom of the window.
8. Press Enter to send it.
How to: Direct messaging within the forum | Xfinity Community Forum
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