Visitor
•
1 Message
Lack of customer service
It has been 5 days since i've been attempting to add a line to my xfinity mobile. The app did not work so I called "customer service", could not hear the gentleman because another CSR was answering someone else's call. I could hear ALL their personal information. EVERYONE, TAKE NOTICE. I was told that my cart has been cleared and I could process a new order. That did not work so I called the following day. I was told them that there's an issue with my account and "rest assured" we will call you tomorrow. It has been more than 48 hours, still no call. Xfinity is sure on time when it comes to billing! And this is me trying to purchase something!
Last year, they were able to put me on a new plan, assured me I'll have all premium channels and then took them away. I wrote a review here, received a voice mail from someone. I called them back several times and NO ONE called me back. I am no longer paying for no service. And everyone I know will hear about this. I need someone from customer retention to call me back.
XfinityQuemekia
Official Employee
•
1.5K Messages
4 hours ago
I completely get where you are coming from, and I would be incredibly exhausted too if I spent five days just trying to add a line to my account. Your time is valuable, and you absolutely shouldn't have to chase us down or deal with background noise just to get help.
If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you @user_xrfqrh.
To send a Direct Message:
Ensure you are logged in
Click the "Direct Messaging" icon
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
A "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it.
You can see how to send a direct message here, Direct Message Within The Forum.
0
0