Visitor
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1 Message
Lack of customer service
I have been with xfinity over 30 years and can't get my coax cable replaced. It took 3 sessions on live chat to get someone to show up and leaves after seeing the job. He said he would be back in 15 minutes, that was 3 hours ago. What is wrong with you customer service?
EG
Expert
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116.9K Messages
2 hours ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityCarolyn
Official Employee
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103 Messages
2 hours ago
@user_0qwgx6 Thanks for reaching out to us regarding your appointment. I do apologize for any inconvenience this may have caused you, and I would be more than happy to assist you today. Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forum's page.
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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