lukeshad's profile

New Poster

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3 Messages

Thu, Sep 24, 2020 6:00 AM

lack of customer service

I have been trying to contact customer service because since sunday I am listed as being in a service outage.  There is not outage!  I get constantly cut off on the phone because of this.  I finally got an agent on the line by lieing about what I am calling about.  My situration is not resolved.  I am still listed as being in a service outage.  How can I resolve this?  this service is horrible.

Responses

jav6joev

Bronze Problem Solver

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2.1K Messages

8 m ago


@lukeshad wrote:

I have been trying to contact customer service because since sunday I am listed as being in a service outage.  There is not outage!  I get constantly cut off on the phone because of this.  I finally got an agent on the line by lieing about what I am calling about.  My situration is not resolved.  I am still listed as being in a service outage.  How can I resolve this?  this service is horrible.


A 'service outage' doesn't necessarily mean 'total outage'.  There may be a router/repeater or other piece of network equipment that has failed affecting service in your area, but not a complete outage of service.  Until that 'service outage' is resolved, they probably won't/can't look for other causes of your issue.

New Poster

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3 Messages

8 m ago

How do I get them to fix whatever the problem is.  Its been at least 6 days

jav6joev

Bronze Problem Solver

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2.1K Messages

7 m ago


@lukeshad wrote:

How do I get them to fix whatever the problem is.  Its been at least 6 days


 Not sure how to force them to fix something.  What exactly is your problem/symptom?  Do you have neighbors with Comcast/Xfinity and are you able to find out if they are having similar issues?

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