Visitor
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3 Messages
l need a transcript of my latest agent chat lowering my bill
My bill has been exceptionally high, and l spoke a number of times to various people each promising to lower my bill. So l need to know what is the future costs of my plan going to cost, and when will this become affective? [Edited: "Personal Information”]
XfinityDuron
Official Employee
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1.2K Messages
11 days ago
Hello there @user_f65cdc, your bill is only lowered when a new promotion is agreed upon. I will be more than happy to look over your account to see if there are any available offers. To begin, would you mind sending me your name and the address to your account in a Direct message?
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon
Click the "Start New Conversation" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
For an example of how to send us a Direct Message, check out this link.
https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514
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user_f65cdc
Visitor
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3 Messages
4 hours ago
Not answered at all, very difficult
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