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DLM999
1st Topic
1st Like

3 Messages

Tuesday, March 5th, 2024 2:31 AM

Closed

Kung fu panda movie ticket issue

I received the email from xfinity about the free movie ticket, but when I sign in it doesn't show up in my rewards. I can see expired rewards but no other ones.

Question

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Updated 

1 year ago

838

5

XfinityAmandaB

Official Employee

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2.1K Messages

1 year ago

@DLM999 Thank you so much for your post letting us know you are not able to redeem the offer for Free Kung Fu Panda 4 Tickets. With this offer it was a very limited supply for the tickets available. This was an offer sent to every Xfinity rewards customer and there has been lots of interest. If you are not able to redeem the offer that would mean there are no longer any tickets available. Keep an eye out for more offers in the future as this one went fast due to opening weekend being this upcoming weekend for Kung Fu Panda 4! 

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BruceW

Gold Problem Solver

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26.3K Messages

1 year ago

(Read quickly before Comcast deletes it)

... this one went fast ...

"Went fast"? The "See Kung Fu Panda 4 on us" email was sent AFTER there were no tickets left! A competent company would know better. A reputable company would feel obligated to furnish tickets to everyone who received the email but was not able to claim the reward because the tickets were gone before the email was sent!

Some might call that fraud . . .

Please be aware that there are 2 kinds of responses in this Forum: Replies and Comments. When you Comment on a post by scrolling down to "Comment on this post here...", I am notified of your response. But if you select Reply, I am NOT notified and may not be aware of your response.

3

user_mn7rif

1 Message

1 year ago

Disappointed at how Xfinity handled this. This isn’t a “reward” as Xfinity claimed it to be. It’s showing I “Fully Redeemed” it however I didn’t even get it at all. So much for being a Xfinity member.

3

XfinityRoberto

Official Employee

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1.7K Messages

Hi there @user_mn7rif. I am sorry to hear that you were not able to claim the free movie ticket. You are in the right place and we are happy to take a look at the account. 

Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.

Here's the detailed steps to direct message us:

  • Click "Sign In" if necessary
  • Click the "Direct Message” icon (upper right corner of this page)
  • Click the "New message" (pencil and paper) icon
  • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
  • Type your message in the text area near the bottom of the window
  • Press Enter to send your message

 

Let me know if you have any questions.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

1 year ago

0

chadf

1 Message

Same here. I clicked on the email link and then it show the reward as claimed. I waited for an email, since the last time I redeemed a reward (peacock I think) it took about two days before it emailed me instructions... But nothing ever came, and now it shows no longer available.

<insert silly Kevin Sorbo/Hercules "DISAPPOINTED' scream>

Oh, and to add insult to injury, they just jacked up my monthly bill. So I've started looking at cheaper alternatives elsewhere, as xfinity doesn't list anything cheaper than what I'm using or economy plans anymore (for those that don't really need higher speeds). Yes, I would forfeit my rewards, but what good are unreliable rewards.

1 year ago

0

XfinityVictor

Official Employee

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1.3K Messages

@user_vlnrvb Hello, I am happy to be of assistance. Can you please send us a DM. You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and service address to help us locate your account. Let me know if you have any questions. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

1 year ago

0

painterfam

Contributor

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59 Messages

1 year ago

And the offer ‘gets worse’. Today I received an email saying that due to the shortness of tickets, I could use a code for a $25 gift card of my choosing.  But when I entered all that, I got a security alert that my submission was deemed not eligible!

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0

heli2894

1 Message

1 year ago

how do i get the Kung fu panda 4 tickets now?

1

0

XfinityThomasC

Official Employee

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2.4K Messages

Hello, @DLM999

Please be reminded that sending unsolicited Direct Messages to an Official Employee of the Xfinity Community Forum is a violation of Forum Guidelines. In the future, we ask that you please find the most appropriate public board for your question type and post it there. If needed, we may invite you to send us a Direct Message. 

 

All Xfinity Rewards members can get up to two complimentary Fandango movie tickets to see DreamWorks Animation’s Kung Fu Panda 4, in theaters on March 8. Tickets are available while supplies last. Were you able to redeem the offer, is it missing or some error messages appearing? 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

1 year ago

0

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