Kirkland/Bothell outage still under investigation after 10+ hours

Question

My Xfinity internet in Kirkland/Bothell has been out for about 10 hours. The outage page still shows Under Investigation and Network Damage, and the text updates have not changed. I need a more specific outage update and planning window than the public status message.

EG · Answer

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

XfinityDilary · Answer

Thanks for posting on our community forums, user_s4rd6b. I&rsquo;m sorry to hear about the service interruption you&rsquo;re experiencing. For the most up‑to‑date information, we recommend using the Xfinity app or visiting our online status page. The details there are the most accurate and reflect the same information available to us.

Customer Service

user_s4rd6b

Kirkland/Bothell outage still under investigation after 10+ hours

EG

XfinityDilary

New to the Community?