Visitor
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1 Message
keeps hanging up on me
improper call routing, can't cancel my service during an active outage. I called the new account number and the agent gave me a trick to bypass the menu to get to the cancellation/loyalty queue, but without giving me any options, this number also said nothing could be done and disconnected the line.
this mobius strip of frustration is such a time suck. I'm going to go broke using my cellphone data to use the hotspot so I can keep my job. And the best part? every time I call Xfinity about service and pricing, they try to upsell me to their mobile plan. AS IF I WANT TO USE YOUR MOBILE SERVICE WHEN I CAN'T EVEN GET RELIABLE INTERNET. FML
XfinityAngie
Official Employee
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2.7K Messages
10 hours ago
Here are the detailed steps to direct message us:
1. Click "Sign In" if necessary.
2. Click the “Direct Messaging” icon.
3. Click the “Start new conversation” (pencil and paper) icon.
4. In the “To:" line, type “Xfinity Support”.
5. As you type, a drop-down list will appear. Select “Xfinity Support” from that list.
6. An “Xfinity Support” graphic will replace the “To:" line.
7 Type your message in the text area near the bottom of the window.
8. Press “Enter” to send it.
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