"keeping us connected"

if xfinity is suppose "to keep us connected" why have I not been able to sign into my account since 8:17 pm and now its 8:57 pm and still can't sign in, talk to a "real person" or get notication if its an outage in my area. The money I pay "to stay connected" I want a refund and xfinity need to change their logo/marketing cliche.  You're service is one of the worst.