Keeping service

user_9xp8bf,

 

Thank you for reaching out and creating a new post. I hope you are doing great today, and that your Thursday has been lovely so far. I see you canceled service, but you found your new location is within the Comcast footprint. That is excellent news! I'm excited to get you back into the Xfinity family. 

If the service is still active, we can transfer to the new location. This way, you can simply take your equipment to the location, plug it in, and be ready to go. This can change if you're moving to a new city or state, but I'll check this along the way. Please, reach out me privately so we can cover some more details.

To send a direct message, please click on the chat icon in the top-right corner of the screen, and select "Xfinity Support" to initiate a Direct Message. 
Click "Sign In" if necessary
Click the "direct messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it