Keep receiving Xfinity emails

Since we activated service at our new home 3 weeks ago I’ve received 5-10 emails every day about the Xfinity app and the Xfi WiFi accessories. It’s the same emails every time. How do I get them to stop?

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Again

Expert

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30.5K Messages

6 months ago

Moved to Customer Service as this is not Announcements related.

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XfinityJohnG

Official Employee

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957 Messages

6 months ago

Thank you very much for reaching out to us here @dmbmartin12. I know how irritating it can be when you get the same emails. You can visit the https://www.xfinity.com/privacy/your-privacy-choices site to set up any options there to opt out of any advertisements.

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dmbmartin12

Regular Visitor

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4 Messages

6 months ago

I don’t mind the notification, it’s the repeated messages over and over that’s annoying. Can that not be resolved?

1

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XfinityAmandaB

Official Employee

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1.2K Messages

@dmbmartin12 I do apologize, the messages should not be duplicated as our system would not send the alerts more than once. I would recommend checking the preferences listed above to make sure you are not set up incorrectly for the alerts. Also, if these alerts are on a specific device being duplicated it may be the device. Have you by chance reset the device receiving the notifications?

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6 months ago

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dmbmartin12

Keep receiving Xfinity emails

Again

XfinityJohnG

dmbmartin12

XfinityAmandaB

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