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user_v6j1e4
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Visitor

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1 Message

Friday, February 13th, 2026 6:59 PM

Keep received text message for returning device

I canceled my plan and have already paid the final prorated bill. However, I am still receiving text messages from Xfinity asking me to return a device that I have never had.

I visited a store, and the agent confirmed that, according to the system records, there are no devices associated with my account that need to be returned.

I would appreciate your help in resolving this issue, as I do not want to continue receiving these messages.

Thank you.

Question

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Updated 

10 hours ago

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XfinityEva

Official Employee

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2.2K Messages

10 hours ago

Hi @user_v6j1e4 we would love to take care of this for you. Please send us a direct message with your full name and the address where you had the service. 

 

To send a direct message: 

 

  • Make sure you are signed in here in the Xfinity Forum. Click "Sign In" if necessary
  • Click the "Direct Message" icon (square chat icon in the upper right corner of your screen next to the bell icon)
  • Click the "New message" (pencil and paper) icon
  • Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
  • Type your message in the text area near the bottom of the window
  • Press Enter to send it

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