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Saturday, August 19th, 2023 6:33 PM

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Keep high-speed internet, cancel everything else

Good afternoon, our 2-year contract completed last year. We'd like to keep our internet service on a month-to-month plan and cancel everything else. Please let me know how to do this. Thanks in advance for your help. 

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Official Employee

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3.2K Messages

3 years ago

Hi there, @user_943995 ! Thank you so much for reaching your Digital Care team. Thank you for your patience while you waited to connect with me. I'll be more than happy to assist you further and help you pick out an Internet-only package that fits your needs. Please be assured you reached the right person to assist you. Can you please DM me your first and last name along with your full-service address so that I can assist you further?

To send a direct message [private message]:

  •   Click "Sign In" if necessary
  •   Click the "Direct Message" icon 
  •   Click the "New message" (pencil and paper) icon
  •   The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
  •   - As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
  •   - An "Xfinity Support" graphic replaces the "To:" line.
  •   Type your message in the text area near the bottom of the window
  •   Press Enter to send it
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