Visitor
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1 Message
Keep getting the error "Your Xfinity account is already linked to another Peacock account." when I try to use my promotional rate
We just recently returned to Xfinity, but have been Peacock customers for years. I have always used the same email address from my previous accounts at Xfinity and my Peacock account. How can I get this resolved?
I have seen solutions of submitting a direct message, but I am not seeing that option after I log in.
XfinityDilary
Official Employee
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3.2K Messages
15 hours ago
To send a Direct Message:
Click "Sign In" if necessary
• Click the "Direct Messaging chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list that appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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