Visitor
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2 Messages
Keep getting texts to return equipment that I’m using
Tried to use the chat but it doesn’t understand me. So I’d like to know how I can explain to Xfinity that I’m still using their modem. I just upgraded my service. Not sure if that is the issue.
XfinityNasser
Official Employee
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39 Messages
2 hours ago
Hi @user_izbq2b. Thank you for choosing the Xfinity Community Forums to address your Xfinity equipment. You mentioned that you're still using the Xfinity modem, but we'd like to know more about the nature of the issue.
Are you getting communications advising of equipment needing to be returned? If not, can you please provide more details about what's happening?
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