Keep getting run around but nothing is getting done about the issues

01/20/26 used live agent thru app. I was told tech would be here on 22nd from 2-4pm never showed. I went back to live agent on 23rd to see why no one showed they said because they were showing up today at 6am-1130pm and I said nope that's not what was said. I want a credit and said I would get $10. On 24th I did live agent and again run around was told they would be here today at 6pm-11pm which didn't happen and not ok for someone to show up at 11pm. I asked to have them show me my credit I was supposed to receive and they said there was none so again I'm being told what I want to her and no action on fixing the actual issues. I asked for supervisor they said one would reach out me today and I yet to hear from anyone. My next step is to report to BBB and a lawyer. I have the contract I signed and the policies as well as what is expected on their end and it's not following the contract I signed. [Edited: "Soliciting"]. I will also be asking for Xfinity to be paying lawyer fees since it's had to escalate this far. Your taking a advantage of my father who's in his late 60s. I will also be bringing up the other stuff that has been done to him since he moved to the new house and because he wouldn't sign up for a new phone the guy canceled his account and started a new one out spite. Yes I have the proof my called are recorded as Vermont it's legal. So either fix these issues or deal with what comes with taking a advantage of elderly and not following your own contracts you are us sign. This is the first step next is BBB and 3rd will be his lawyer. This is Xfinity's verbal written warning.