Visitor

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1 Message

Tuesday, March 24th, 2026 3:51 AM

Keep getting calls about unreturned equipment. I returned it almost 2 years ago.

I keep getting voicemails about unreturned equipment (router). However, I returned the equipment to the store almost 2 years ago, so I don't know why they keep calling me. 

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Expert

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116.9K Messages

7 hours ago

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

Official Employee

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2.2K Messages

7 hours ago

Hello, @user_faeoft we can help we'll just need to work in a direct message, so we can look at the equipment listed on your account. You can use the Direct Messaging icon at the top of the page to send your name and service address to "Xfinity Support." 

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