7 Messages
keep canceling TV and keep getting charged for it
Like the title says I keep canceling my TV service, it's not canceled and then I get charged AGAIN for a service I didn't want. I want to speak to a human being or I'm dropping every service I have and switching to Verizon. This is the worst "customer service" of any company I have ever dealt with in my life.
user_sx3mfb
7 Messages
10 months ago
I have same issues but with smartwatch that i dont have
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XfinityDena
Official Employee
•
3.9K Messages
10 months ago
@user_4o430w
I do want to thank you so much for taking the time out of your day to reach out through our Forums Channel. I can tell you have not had the best experience and I assure you I am here to do everything I can to turn this around. I want to be sure we can get everything figured out for you with your service. Please send me a Direct Message with your name and service address so that I can fully dive into this for you! I will leave you instructions on how to initiate the message with us! I look forward to working with you soon!
- Click "Sign In" if necessary
- Click the "Direct Message" icon (upper right corner of this page)
- Click the "New message" (pencil and paper) icon
- Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
- Type your message in the text area near the bottom of the window
- Press Enter to send your message
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user_4o430w
7 Messages
10 months ago
Will that be answered by a human being?
1