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markqGburg
1st Topic

2 Messages

Tuesday, April 15th, 2025 8:27 PM

Just subscribed to xfinity/now, but cable to house was disconnected

I'm in process of transferring from Verizon to xfinity/now.  I just received my modem, but it won't connect. So, I just went outside and found that the cable connection to my house has been disconnected/removed!  How do I get this rerun & reconnected?

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Updated 

15 days ago

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XfinityAmandaB

Official Employee

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2.1K Messages

15 days ago

 

user_c6p10i Thank you so much for reaching out for help with your NOW services. The NOW services are supported using our NOW portal and the Xfinity assistant. The Xfinity assistant would be able to help get a tech appointment to get that line fixed for you.  If you check out the link I provided there is great FAQs but also a link to the assistant at the bottom. 

 

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markqGburg

2 Messages

Well, THAT was painful.  I had to go through all the troubleshooting steps, including rebooting the modem and waiting 10 mins, before the 'assistant' gave up and asked if I wanted to schedule an appointment.  Sigh.

Still, I've got an appointment now, so all's well that ends well, I guess :)

Thank you, AmandaB

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15 days ago

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XfinityChelseaB

Official Employee

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1.6K Messages

@markqGburg, Thanks for the update and we would be happy to follow up after your appointment to make sure you got taken care of. If you are looking for more support in the future, I would suggest upgrading your services to our regular internet plans. I would be more than happy to see if we have any regular promotions for our residential services. If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you. To send a Direct Message, please click on the chat icon in the top-right corner of the screen, next to the bell icon, and then type or select "Xfinity Support" to initiate a direct message.

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15 days ago

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