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Tuesday, May 14th, 2024 10:34 PM

Just received update on servicability saying we cant get service

I just received an update saying we cant get serviced after the survey. Can you elaborate? I have a ticket number

Expert

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103.7K Messages

11 days ago

The concern is not "E-mail" help related. Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance. 

Official Employee

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1.2K Messages

11 days ago

Hello, @xfrede. I'm sorry to hear you in an unserviceable area. I'd be more than happy to review the ticket so that I may elaborate on the reason(s) why we can extend our services to your home.

In order to get started, can you please send me a private message to Xfinity Support by clicking the chat icon in the top right?

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