Tuesday, May 14th, 2024 10:34 PM

Just received update on servicability saying we cant get service

I just received an update saying we cant get serviced after the survey. Can you elaborate? I have a ticket number



103.7K Messages

11 days ago

The concern is not "E-mail" help related. Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance. 

Official Employee


1.2K Messages

11 days ago

Hello, @xfrede. I'm sorry to hear you in an unserviceable area. I'd be more than happy to review the ticket so that I may elaborate on the reason(s) why we can extend our services to your home.

In order to get started, can you please send me a private message to Xfinity Support by clicking the chat icon in the top right?

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