just received a new xb8-t as an upgrade... but i already have an xb8-t

Why should i replace my existing XB8-T wifi gateway if its working perfectly?

Xfinity called my wife and asked if she would like to upgrade to a new Gateway for free.... said sure! Well the one the send is the exact same model I installed last year or so. Should I just return it?

(Our current XB*-T is put in Gateway Mode... we only use the cable modem part... have Amazon Mesh system up and running very well)

Thanks for any inputs!!

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EG

Expert

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114K Messages

2 days ago

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

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XfinityAngie

Official Employee

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2.1K Messages

2 days ago

user_9vkz3q, Thank you for reaching out to Xfinity support. If your modem is working well for you and you haven't had it for a long stretch of time, you can keep the current modem and send the other back by dropping it off at an Xfinity Store. If you would like us to check your account and make sure there wasn't an issue reported, then please do the following: Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forum's page.
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

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Customer Service

user_9vkz3q

just received a new xb8-t as an upgrade... but i already have an xb8-t

EG

XfinityAngie

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