Just needed usps qr code to send my device

I am extremely disappointed with the way I was treated by your representative during the call. I contacted Xfinity in good faith to get a resolution and understand the options provided to me, but instead, I was humiliated, mocked, and made to feel disrespected for simply asking questions and requesting to speak with a supervisor. The representative’s conduct felt discriminatory and raised serious concerns about possible racial bias. This experience caused me significant emotional distress and was completely unacceptable. I expect Xfinity to preserve and review the call recording, conduct a formal investigation, and provide a written response explaining how this matter will be addressed. I reserve my right to pursue any remedies available under applicable law if the investigation establishes discriminatory or otherwise unlawful conduct. I expect this complaint to be taken seriously and escalated to the appropriate department.