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user_tdvyfv
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2 Messages

Saturday, March 21st, 2026 3:09 PM

Just need it connected?

Its been months.  I still have a cable running across the yard that is sure to get cut at some point or hurt someone. Meanwhile - I am pretty sure that the actual fiber optic cable that can be connected is already buried and ready for final install and then they can remove the cable laying on the lawn but after numerous support tickets,  I just cannot seem to get anyone to come to do this!   

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3 hours ago

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EG

Expert

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116.8K Messages

5 hours ago

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

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user_tdvyfv

Visitor

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2 Messages

@EG​ thanks so much! 

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3 hours ago

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XfinityOrlandoM

Official Employee

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3.2K Messages

5 hours ago

@user_tdvyfv

Thanks for reaching out to us,  as a customer and a homeowner I would not be happy if I had an unburied cable line on my property.

 

 Let's get this resolved for you, to get started go ahead and send me a direct message including your first and last name and complete service address

 

 

Here's the detailed steps to direct message us: 

  • Click "Sign In" if necessary
  • Click the "Direct Message” icon (upper right corner of this page)
  • Click the "New message" (pencil and paper) icon
  • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
  • Type your message in the text area near the bottom of the window
  • Press Enter to send your message

 

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