Hello user_m1h4mg thank you so much for taking the time out of your day and reaching out here on our Xfinity Forums! If we've lost you for good, we're so sorry to have lost such a long-time and tenured customer! If the process is still ongoing, we'd love to do all we can to help reduce your monthly billing costs and truly earn your business and loyalty.
Please send a direct message by clicking the chat icon in the upper right corner of the page, clicking on the pen and paper icon, and then entering “Xfinity Support” in the “To” section. Please include your name and address, and we can get started anytime.
XfinityAlfonso, you are literally telling me right now that $210 is a fantastic plan! You are not willing to help me at all, so I like how you are telling this person to message you so you can help lower their bill.
Alfonso responded but I can't seem to be able to respond. We have canceled all cable services and gone to only internet. If you can help with a better cable package and/or senior rate, let me know and give a way to respond. thanks
XfinityAlfonso
Official Employee
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2.3K Messages
2 days ago
Hello user_m1h4mg thank you so much for taking the time out of your day and reaching out here on our Xfinity Forums! If we've lost you for good, we're so sorry to have lost such a long-time and tenured customer! If the process is still ongoing, we'd love to do all we can to help reduce your monthly billing costs and truly earn your business and loyalty.
Please send a direct message by clicking the chat icon in the upper right corner of the page, clicking on the pen and paper icon, and then entering “Xfinity Support” in the “To” section. Please include your name and address, and we can get started anytime.
You can also use our direct messaging link here once signed in: https://forums.xfinity.com/direct-messaging
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user_m1h4mg
Visitor
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3 Messages
20 hours ago
Alfonso responded but I can't seem to be able to respond. We have canceled all cable services and gone to only internet. If you can help with a better cable package and/or senior rate, let me know and give a way to respond. thanks
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