Hello user_m1h4mg thank you so much for taking the time out of your day and reaching out here on our Xfinity Forums! If we've lost you for good, we're so sorry to have lost such a long-time and tenured customer! If the process is still ongoing, we'd love to do all we can to help reduce your monthly billing costs and truly earn your business and loyalty.
Please send a direct message by clicking the chat icon in the upper right corner of the page, clicking on the pen and paper icon, and then entering “Xfinity Support” in the “To” section. Please include your name and address, and we can get started anytime.
Alfonso responded but I can't seem to be able to respond. We have canceled all cable services and gone to only internet. If you can help with a better cable package and/or senior rate, let me know and give a way to respond. thanks
Our team would love the opportunity to review your account for current promotions and TV plans! If you could please send me a DM with your first and last name along with your full-service address, we can get started.
To send a "Direct Message" to Xfinity Support: Click "Sign In" if necessary Click the "Direct Messaging" icon or https://comca.st/3EqVMu7 Click the "New message" (pencil and paper) icon The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there - As you are typing a drop-down list appears. Select "Xfinity Support" from that list - An "Xfinity Support" graphic replaces the "To:" line Type your message in the text area near the bottom of the window Press Enter to send it See https://comca.st/3KQF8q9 for an example.
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XfinityAlfonso
Official Employee
•
2.3K Messages
24 hours ago
Hello user_m1h4mg thank you so much for taking the time out of your day and reaching out here on our Xfinity Forums! If we've lost you for good, we're so sorry to have lost such a long-time and tenured customer! If the process is still ongoing, we'd love to do all we can to help reduce your monthly billing costs and truly earn your business and loyalty.
Please send a direct message by clicking the chat icon in the upper right corner of the page, clicking on the pen and paper icon, and then entering “Xfinity Support” in the “To” section. Please include your name and address, and we can get started anytime.
You can also use our direct messaging link here once signed in: https://forums.xfinity.com/direct-messaging
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user_m1h4mg
Visitor
•
3 Messages
7 hours ago
Alfonso responded but I can't seem to be able to respond. We have canceled all cable services and gone to only internet. If you can help with a better cable package and/or senior rate, let me know and give a way to respond. thanks
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