Visitor

 • 

1 Message

Monday, January 12th, 2026 11:02 PM

Just lost 13 year customer

Won’t negotiate. Paying $220/month. Cancelled and customer service rep didn’t care 

Oldest First
Selected Oldest First

Official Employee

 • 

2.3K Messages

4 hours ago

Hello user_m1h4mg thank you so much for taking the time out of your day and reaching out here on our Xfinity Forums! If we've lost you for good, we're so sorry to have lost such a long-time and tenured customer! If the process is still ongoing, we'd love to do all we can to help reduce your monthly billing costs and truly earn your business and loyalty. 

 

 

Please send a direct message by clicking the chat icon in the upper right corner of the page, clicking on the pen and paper icon, and then entering “Xfinity Support” in the “To” section. Please include your name and address, and we can get started anytime.

 

You can also use our direct messaging link here once signed in: https://forums.xfinity.com/direct-messaging

 

Visitor

 • 

4 Messages

XfinityAlfonso, you are literally telling me right now that $210 is a fantastic plan! You are not willing to help me at all, so I like how you are telling this person to message you so you can help lower their bill.

forum icon

New to the Community?

Start Here