Just had an appointment to fix my problem, it’s happening again and they want to schedule another appointment new appointment

I had an Xfinity appointment on 9/16. I’d had no internet for over a week at the time of the appointment. The tech resolved the issue wonderfully, apologized for any inconveniences prior to. Now on 9/17, the modem began to flash orange, then proceeds to go back and forth between green and orange. After checking the app, it told me that my internet was offline, followed the “assistant” instructions only for the issue to continue. They now want to schedule another appointment to fix this new issue. I wanna know what is going on. This is absolutely ridiculous. I’m a very unhappy customer.

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EG

Expert

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114.6K Messages

2 hours ago

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

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XfinityEva

Official Employee

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2.1K Messages

2 hours ago

@user_37n3nd Thank you for taking the time to contact us about the recurring issue. We would definitely want to get a follow up visit scheduled seeing that the issue has returned. Please send us a direct message with your full name and service address to get started.

Make sure you are signed in here in the Xfinity Forum. Click "Sign In" if necessary
Click the "Direct Message" icon (square chat icon in the upper right corner of your screen next to the bell icon)
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it

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Customer Service

user_37n3nd

Just had an appointment to fix my problem, it’s happening again and they want to schedule another appointment new appointment

EG

XfinityEva

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