Just a Disaster

[Edited: Inflammatory] Since we moved in to the house back in December, I don’t think we’ve had one solid month where we haven’t had any issues that resulted in downtime of no internet and I’d have to use more than both of my hands to count how many times a “technician” has come out.  We’re [Edited: Language] with going to another provider and stuck until another player comes to the area.

 

We have a coax line that was run EXACTLY where I told them not to run it as it crosses over our plumbing and electrical.  To top it off, it’s like all they did to “bury” the line was to kick some grass clippings over it and say, “we did it!”.

 

From the pole to the house, we lose almost 80% of our signal and then another 5% in the house from what one tech showed me.  It doesn’t even get to the equipment before it’s barely hanging on to a thread of being able to work.

 

If it rains, we lose service.  Not because of bad weather, but according to the last tech that was out said, “oh, the cable got wet”.  Good thing it never rains in Florida.

 

I get numerous notifications on the app that service is down (again), sometimes for hours, sometimes for days.  Of course, when I go to file a credit, it gets denied.

 

They had me rent their equipment that would fail immediately, and only when I replaced it with my own, did we get spotty service at best.  But, of course, what I’m paying for isn’t coming in to the house, so does it really matter?

 

I’ve gotten numerous requests for surveys (sometimes multiple in the same day).  Of course I fill it out, and nothing is ever done to correct the issues…until today!

 

The agent starts out great by recapping the issues and looking at potential solutions, but then what I thought was someone trying to help me, turned into a sales call.  For $xx more per month, we can give you a, b, c, etc. (but can’t guarantee that any of it would work).  Told him I wasn’t interested in any sort of paying more, but went right back into more sales.  Then, has the audacity to tell me that Xfinity can only support up to 11 devices on a network.  Who [Edited: Language] has 11 devices on a network?!?!?  I’m pretty sure I have 11 devices in my office.  Obviously, my concerns are escalated again, but I can guarantee it’s going to be the same [Edited: Language] and I’ll just have to sit here and continue to pay for service that is [Edited: Inflammatory].  [Edited: Language/Inflammatory]

 

[Edited: Inflammatory]