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user_0c5a5a
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2 Messages

Wednesday, April 26th, 2023 9:31 PM

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Junction box replacement

I'm on the HOA Board at my condominium community, we have multiple junction boxes in disrepair. I have not been able to connect with anyone at Xfinity to request that they be inspected, repaired or replaced. We have 46 independently owned condos within 5 connected buildings, I believe there are 5 outside junction or Distribution boxes total.

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2 years ago

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EG

Expert

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108.2K Messages

2 years ago

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

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XfinityNico

Official Employee

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553 Messages

2 years ago

Hello @user_0c5a5a, thanks for reaching out for help on our forums! Are these junction boxes impacting service at these condo buildings? What is wrong with the junction boxes?

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user_0c5a5a

Visitor

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2 Messages

2 years ago

All of the box covers are off, cables hanging, critters building nests.

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CCAmir

Gold Problem Solver

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7.2K Messages

Got it, thanks so much for providing pictures, I can certainly see why your reaching out. Don't worry we can get a tech out right away to get this taken care of for you. To gets started could you please send us a private message with your full name, business name, and the street address for the property? 

 

To send a "Direct Messaging" message to Xfinity Support:
• Click "Sign In" if necessary
• Click the "Direct Messaging" icon or https://comca.st/3kajO4e
• Click the "New message" (pencil and paper) icon
• The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
•  - As you are typing a drop-down list appears. Select "Xfinity Support" from that list
•  - An "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
See https://comca.st/2XfS9FQ for an example.

I no longer work for Comcast.

2 years ago

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