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Wednesday, February 5th, 2025 5:06 PM

Junction Box Repir

Hi, I am watching a house for a friend and it appears that someone has run into the junction box in their front lawn.  The internet service appears to be working but the green junction box cover is broken and the wires are exposed. [Edited: "Personal Information"].  Is this something you can help with?

Official Employee

 • 

1.8K Messages

1 month ago

@user_go97z4

 

Thanks for reaching out to us and letting us know about the damage to the pedestal box in the lawn. Go ahead and send us a direct message with your name and the address where the pedestal box is located and we can get one of our awesome technicians out there to take a look at it and get it fixed.

To send a direct message you may need to:

Click "Sign In"

Click the "direct message" icon

Click the "New message" (pencil and paper) icon

Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line

Type your Messdage in the text area near the bottom of the window

Press Enter to sen it

 

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