Visitor
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4 Messages
Junction Box Not Attached To House
Hi there,
My new construction home was completed in December, however internet service was connected earlier in the fall before siding was finished. Now, the junction box is laying on the ground. How can I get a technician out to mount it correctly and neatly on the house? I tried calling customer support, and could not get through the phone tree with this request. Thank you.
CCChristian
Contributor
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127 Messages
2 years ago
Hello @kaduce thank you for reaching out to Xfinity through our Forums! We appreciate you creating a public post requesting assistance with mounting and cleaning up this lockbox on the side of your home. You have gotten in touch with the correct team, and we can absolutely help get this taken care of for you.
To get started, please send me a Direct Message with your first and last name, as well as your full and complete address. Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message icon” (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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