Visitor
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1 Message
Junction box left open
We have been attempting since installation to have the junction box repaired. It was left open with wires hanging out and debris on the ground. We have been told numerous times a technician was coming (most recentlyFridayJuly 3rd from 8-8 and of course they have all been a no show. Do we need to cancel to have it resolved? I attempted to upload an image and this system would not allow it.
EG
Expert
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119K Messages
12 hours ago
The concern is not "Home Security Devices And Equipment" help related........... Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityRay
Official Employee
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4.1K Messages
12 hours ago
Hi there, @user_shfen7! We are happy to further help with the junction box. I am sorry you have been left waiting. The jobs to have this type of repair work completed are estimated to be completed within 14 business days. The date on the visit is tentative and should not be changed or updated by an agent, only the team completing the work. That can lead to further delays. They work the jobs in the order they are ready to go with any permits and having the correct equipment in place to complete that. We can check further on this for you.
Please send us a direct message with your full name and complete service address to “Xfinity Support”. To do so, click on the direct messaging icon located at the top right of this forums page.
Here's the detailed steps to direct message us:
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3. Click the "Start new conversation" (pencil and paper) icon.
4. In the "To:" line, type "Xfinity Support".
5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
6. An "Xfinity Support" graphic will replace the "To:" line.
7. Type your message in the text area near the bottom of the window.
8. Press Enter to send it.
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