U

Visitor

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1 Message

Fri, Jul 23, 2021 8:54 PM

Junction box left open

Someone was here working in the junction box next to our property earlier this week and left it hanging open with wires hanging out. This has happened multiple times. A couple years ago I spent about 12 hours on the phone trying to get someone to come fix the same issue because a kid got hurt on one of the edges. It wasn’t fixed until someone came to do work about a year ago. Now it’s open again. Please fix this!

This post was escalated on July 23, 2021 by MNtundraRET

Responses

Official Employee

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2.9K Messages

2 m ago

Hello @user_4976de! I'm really glad you decided to reach out to us here on the Xfinity Forums for support. We absolutely want to get that box closed properly as quickly as possible. Please send us a Live Chat with your first and last name as well as your service address so we can assist. 

 

To send a Live Chat, please click on the chat icon on the top right of this page, next to the bell. Make sure to send the message to our singular handle "Xfinity Support" and we will get back to you ASAP.

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