Visitor
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1 Message
Joi Terminated account still being billed fraudulent
I received the promised refund for account which was just terminated and also a bill fraudulent for $77.82 . Auto bill was shut off
Visitor
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1 Message
I received the promised refund for account which was just terminated and also a bill fraudulent for $77.82 . Auto bill was shut off
XfinityBenjaminM
Official Employee
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2.2K Messages
4 days ago
Click "Sign In" if necessary
• Click the "Direct Message" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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XfinitySara
Official Employee
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1.8K Messages
4 days ago
Thanks again for reaching out, @user_zwx3ib. It looks like our access to the Xfinity Mobile portion of your bill is a bit limited, so we've referred you directly to our mobile team at (888) 936-4968. However, as mentioned in our last DM, we want you to let us know if you have any trouble reaching them. Our team has ways to escalate concerns when necessary, and we're always here to help! Thanks so much for your time.
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